About XOS
Xperience of Service (XOS) was established in 2017 and is a management consulting, training and development firm based in Roseville California. XOS is grounded in process consultation providing support for management development, implicit bias and strategic planning. We offer 360-degree solutions to critical issues for our clients. Our objective is to provide a full-service support strategy that facilitates growth and profit for their organization.
Our expertise is in Human Resources and inspires our unique mission to provide competency practices in leadership and employee relation. Implicit bias is the foundation of our organizational and HR practices specifically identifying opportunities in workforce development, performance management, employee and community engagement and customer experience strategy . We have key learnings and activities that highlight attitudes or stereotypes within your environment. Our goal is to guide the discussions, understanding, actions and decisions that may be seen as complicit, implicit or explicit bias which can affect everyday interactions.
Investing in your employees or agencies, simultaneously creates an investment in your team or constituents. XOS provides training and development workshops that are engaging, hand-on and based on your organization’s needs and challenges for the most effective ROI.
We’ll develop a plan for interactive industry-specific workshops that engage and educate workforces based on current challenges and strategy. As consultants XOS evaluates the working environment, culture, programs, and processes to determine what is working and what is not within your existing operating structure. Our strategic planning consulting for business focuses on the implementation, evaluation and execution of your company's objectives. With our workshops, we bring to light the integration of intra-level workplace partnerships to accomplish the overall company's strategic goals.
We are passionate in our offering to provide an engaging, thought provoking and simplified approach to a wide range of services to compliment H R development and overall staff development.
Our team
Darlene McPhaul-Smith
Business Owner and Lead Consultant, Trainer and OD Practitioner
Darlene McPhaul-Smith is a seasoned authority and hands-on consultant / trainer, specializing in the customer experience for small and large business. She is the Founder and CEO of Xperience of Service, a company that works with the lens of cultural competency for organizational and leadership development; customer experience, company culture and the employee engagement. Her specialty is in developing strategy and paradigms that are designed to improve engagement.
As a consultant and thought leader, Darlene has the overarching goal to incorporate strategic planning and cultural competency (implicit bias training) in the facilitation of business, a customer-centric leadership and the frontline partnership for communities, leaders, employees, teams and customer engagement.
Education:
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Masters Organizational Development & Human Resources
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Bachelors | Organizational Communications
Motto:
Create the Conversations that Change the World!
Sue York
Chief Operations Officer, Consultant, OD Practitioner and Trainer
Sue York has held executive level positions in the telecommunications industry as Director of Customer Service-Call Center with additional customer service stints as the Director of Retail Sales and Telesales. Previous assignments include Director of Business Segment Marketing and New Business Development with a record of delivering bottom line growth. She has demonstrated achievements in identifying and assessing new business opportunities and has skills in developing strategies that drive market leadership through a focus on customer value. Sue is personally oriented toward leading change management, building teams, and driving new marketing business models.
Education:
BS Human Resources / Organizational Behavior
Motto
"It's all about the Attitude!"
